Here to help.

Having trouble with auxCord? Don’t worry, I’m here to help. Please try the troubleshooting steps bellow.
If you can’t find the answer you’re looking for, feel free to email me at support@mountainroaddsp.com.

General

Billing

 

– How do I crossgrade/upgrade from one product to another?

– I didn’t receive an email with my license

– Software is not working, I would like a refund

 

Website

 

– Where can I download the software?

– Where can I find my license?

– The installer does not work

Lumina Delay

MANUALS

 

– Lumina Delay Installation Guide

– Lumina Delay Manual

 

Licensing

 

– How do I enter my license once I started the trial?

– On how many computers can I use Lumina?

 

SURROUND

 

– Lumina Delay does not show the surround panning options

 

MISC

 

– Where are the presets?

– How do I enter ms or the precise values for my delay points?

auxCord

MANUALS

 

– auxCord Installation Guide

– auxCord Manual

 

Licensing

 

– My license does not work

– How can I deactivate my license?

– How do I move my license from one computer to another?

 

Connectivity

 

– Windows: auxCord does not work

– macOS: auxCord does not work

 

DAW SPECIFIC

 

– Apple Logic Pro

– auxCord does not show up in my DAW

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